FAQ

  • Do you have a physical store?

No, we do not. We are an online only retailer, this allows us to offer better prices, while reaching more customers across the country and beyond. 

  • Where do you ship from? What are the shipping options?

We are located in Miami, FL. For your convenience, we offer a couple of shipping options. Please note, below transit times do not include 1 day handling, also we do not operate on weekends.
- Economy (5 to 8 business days)
- Standard (3 to 4 business days)
- Express (1 to 2 business days)

  • Do you ship Internationally?

We do! Several international shipping options are offered at your service, including USPS and DHL Express. We love overseas customers! Please note, sometimes packages may get held at the customs of your country and it is your responsibility as a buyer to have the customs fees paid in order to get the package released. Import duties are not included into the delivery price and have to be paid directly to the government of your country.

  • What is your return policy?

We offer a 90 day Return or Exchange policy for all of our certified refurbished devices. Buyer pays return shipping. Please reach out using the Contact Us form with your order number for further assistance.

  • What is a refurbished phone?

Refurbished phones are preowned phones that were professionally restored and renewed to factory specifications. We have a complex process in place that involves dry ice cleaning, diagnostics, cosmetic restoration, repair and finally grading. We do all this in house, no third parties involved. We stand behind our product quality and accurate grading.

  • What is the condition of your refurbished phones?

Devices are available is 3 different cosmetic conditions, based on overall wear and tear. All of the devices within these grades are fully functional, tested and guaranteed to work as intended, each phone comes with a diagnostic report.
- Grade A: Excellent. (Like new, mint condition. No scratches visible from 12 inches away)
- Grade B: Good. (Light barely visible scratches on body and display. No large scuffs or cracks)
- Grade C: Fair. (Deep visible scratches on body and display, large scuffs and discoloration may be present. No cracks)

  • Do you offer Trade-in or Exchange?

Absolutely! Please check our Trade-in section for a quote on your preowned phone. Once you receive that quote, you can either sell or trade-in your device. We will provide a shipping label and detailed instructions for you to securely ship your phone to our processing facility.

  • Do you charge sales tax?

We do charge 7% sales tax in the state of Florida, where our business is registered. If you are a wholesale (Business) customer or a non-profit organization - please Contact Us in order to provide Tax Exempt form.

  • Do you offer warranty?

All of the devices we sell are professionally refurbished and guaranteed to work as intended, a 90-day warranty is included with every purchase at no extra cost. At checkout you also have an option to buy an extended 1-year warranty for a small fee.